The RealTime Customer Service Difference with Norma Zayas

Learn more about Norma Zayas

Customers are the heart of RealTime-CTMS and each day our team strives to provide outstanding customer support to all of our clients.  Joining RealTime in 2018, Norma Zayas leads the charge as our Success Team Manager, bringing a strong background in account management and client relations. Norma manages our team of dedicated support specialists ready … Read more

A Message from the CEO : 2020 Year in Review

2020 RealTime review with Rick Greenfield

2020 has undoubtedly been a year that will be permanently etched in the history books and reflected upon for many years to come. Yet, in these challenging times, the world has quickly learned to adapt and innovate, and together, we are making great strides to defeat Covid-19. At RealTime, we remain true to our goal … Read more

Keeping research compliant amid the COVID-19 crisis

Keeping research compliant

Many clinical research sites and sponsors are accepting new paperless processes in light of the novel COVID-19 crisis. With the inevitable switch to paperless clinical trial systems, one can hope that the same industry guidelines are equally enforced. With any process, there are rules; the clinical research process is no different with most prescription drugs … Read more

San Antonio based software company keeping clinical research moving amid COVID-19 crisis

RealTime keeps clinical research moving

San Antonio, TX – As COVID-19 clinical trials start to ramp up around the country, the research industry has struggled to continue operating. As more and more cities implement orders to shelter in place, the way clinical trials are monitored has faced a challenge. RealTime Software Solutions, a San Antonio based software company, is giving … Read more

Advanced Clinical Research Systems: The Top-Down Approach

Top down approach to advanced clinical research systems

The clinical research process, especially as it relates to data, primarily functions off paper source documentation and manually transcribed data into EDC systems. Most clinical research sites are still utilizing paper regulatory processes. Due to these primarily paper-based systems, there are numerous inefficiencies and detriments to the speed and accuracy of the clinical research process. … Read more

Artificial Intelligence in Clinical Research

Learn about RealTime AI

Emerging software and artificial intelligence in clinical trials are transforming the way research is being conducted. These digital advancements can help to improve, accelerate, and simplify the clinical trial process that we know today. How can your site take advantage of these artificial intelligence capabilities and power your site’s research efforts? Let’s dive deeper into … Read more

Behind the Software with Shannon Samuel

Learn more about Shannon Samuel

Building a strong team is crucial to the success of our customers. At RealTime, we have dedicated our time to finding strong individuals to help shape the clinical trial software of tomorrow. Our goal is to give back to clinical researchers by creating software that is more efficient, reliable, and easy to use, while providing … Read more

RealTime-PAY: Best Practices Guide

RealTime-PAY: Best Practices Guide

You’ve adopted RealTime-PAY because your subjects and their experience are your main priority. Our system has helped your site reimburse patients for their time and travel with innovative technologies such as direct deposit and an online portal. Consequently, YOU are our main priority. Our team of experts works night and day to provide you with … Read more

Texting STOP doesn’t mean to cease contact with your patients

What does STOP mean for your site?

STOP. It is such a forceful word. We hear it and we immediately tend to stop whatever it is we are doing and go the opposite direction. As a RealTime-TEXT customer you’ve probably had many potential patients respond STOP to a text message, but what does that mean? Spoiler alert: it does not mean the … Read more

Marketing Text Messaging: Are You Compliant?

Marketing Text Messaging: Are You Compliant?

It’s no secret, we are addicted to our phones. We are constantly engaging with new apps, text messages, and social media outlets. According to the New York Post, Americans check their phones every 12 minutes! Consequently, being on our phones has increased the amount of advertisement we are exposed to. So, how do you get … Read more