The RealTime Customer Service Difference with Norma Zayas

Learn more about Norma Zayas

Customers are the heart of RealTime-CTMS and each day our team strives to provide outstanding customer support to all of our clients.  Joining RealTime in 2018, Norma Zayas leads the charge as our Success Team Manager, bringing a strong background in account management and client relations. Norma manages our team of dedicated support specialists ready … Read more

Texting STOP doesn’t mean to cease contact with your patients

What does STOP mean for your site?

STOP. It is such a forceful word. We hear it and we immediately tend to stop whatever it is we are doing and go the opposite direction. As a RealTime-TEXT customer you’ve probably had many potential patients respond STOP to a text message, but what does that mean? Spoiler alert: it does not mean the … Read more