Fast, simple and secure patient reimbursement/stipend programs are extremely important to keep your trials running smoothly and to keep your patients happy and engaged. However, most of the stipend programs out there seem to create more problems than solutions. Asking the right questions might help you determine the right vendor to chose when you are assessing payment platform capabilities.
Here are 5 questions you should ask yourself before adopting a new payment platform:
1. Is this program user-friendly, fast and hosted in a secure environment?
Coordinators are tasked with many responsibilities each day when carrying out clinical trials tasks. Often, coordinators are required to log into multiple platforms to manage various aspects of the trial. Adding another platform to their list can be daunting for them. That’s why adopting a user-friendly platform is important. Not only for the site user, but for the sponsor, and patient. The platform of your choosing must ensure that all the sensitive information is safe and is delivered in a timely manner.
2. Is the platform accessible to patients, sponsors and sites?
The platform should have the ability to give access to different entities to improve collaboration and reduce time-consuming exchanges. Additionally, it should have the capability to host unlimited users, both at the site level and administrative level.
3. Can I manage multiple studies across multiple sites with this platform?
The platform should have the ability to manage multiple sites and studies at an enterprise level. This will allow you to stay in one platform to manage and reimburse all your patients when needed.
4. Does this platform use direct deposit or a stipend card?
Direct deposit and stipend cards are the best way to ensure security for your site and sponsor. Using paper checks can be costly, slow to reach the patient, and can increase the chance of fraud on the issuing bank account.
5.Will using a card program help me brand my site or study?
You want study participants to remember your site or study. Branded cards can help your study stay top-of-mind. Each time the study patient uses their study card they will remember the importance of the study they are involved in. Branded cards will increase recognition and may even incentivize current participants to share their experience with their friends and family.
If you are looking for a new patient reimbursement or stipend program, give us a call! Our team of experts would be happy to schedule a demo and answer all your questions.
