RealTime Professional Services
Experience the RealTime difference. You can unlock even greater value from your eClinical solutions. We’d love to show you how. We’ll partner with you to help you get up and running fast, with lasting results. Drive higher user adoption rates and maximize the impact of your technology investment with RealTime's white-glove Professional Services.
Shorten recruitment timelines and expand your database.
Enhance trial visit compliance.
Utilize dynamic reporting for efficient accounting.
Automate study target dates and window calculations.
What We Do
Visioning Services
Our expert team gets to know your needs inside and out, crafting personalized packages that perfectly sync with your long-term goals. Think of it as a custom-fit strategy designed just for you, with your success in mind!
Implementation Services
What Is It?
We’re here to make your life easier! Think of our implementation packages as your all-access pass to success, with a mix of personalized planning, hands-on training, and ongoing support. Offering multiple options, we’ll get you up and running in no time—because you have more important things to focus on, like your patients.
CTMS Express
Launch RealTime-CTMS through a 6-week implementation plan, featuring up to 6 hours of specialized consulting. Focused exclusively on CTMS deployment, this package is tailored to enable your power users to support the system effectively.
Core
Only 10 weeks to a successful launch. This service includes up to 17 hours of expert consulting, featuring weekly 30-minute project meetings to keep you on track. Perfect for customers deploying CTMS, eReg Select (formerly eDocs), and eSource, this package incorporates regulatory elements to foster and maintain site compliance and is customizable, allowing for the integration of additional products or services based on the subscription agreement.
Strategic
eReg/eISF
RealTime-Devana
RealTime-Devana’s implementation services makes onboarding a breeze. After a project kick-off, we customize everything to your needs, handle data import, and configure the system. Training? We’ve got you covered with Power User, scenario-based and report-focused sessions to get your team up to speed. Our dedicated in-house experts will keep you on track with regular updates, and post-launch, our support team stays on hand for ongoing optimization.
Why It’s Important
Our Implementation Services go beyond just getting you started. We’re dedicated to setting you and your team on the right path from day one. We provide expert guidance to ensure a smooth transition, cutting down disruptions and optimizing your system. Tailored to your needs, our onboarding sets your team up to unlock the full potential of RealTime’s eClinical solutions, for better business, better research, and better outcomes.
Our Process
After selecting your implementation package, you’ll hit the ground running with a custom project plan that gives you full visibility over tasks and progress. For Core or Strategic packages, you’ll get a dedicated Project Manager to guide you every step of the way. From product configuration to workflow optimization and training, we make sure you’re set for success – minus the headaches!
CTMS Network Configuration Build
What Is It?
This service involves custom configuration for network clients requesting a standard setup for each new sub-site system build within their CTMS. This includes a standard build for folder structures, tables, and other elements.Why It’s Important
This service ensures precise and consistent uniformity across all databases within large networks spanning multiple locations. It enables sites to save time by reducing the need to manually update specific configurations, allowing them to allocate more resources to other important areas.
Our Process
Initially, we will determine the specific pre-configurations required by the client (the standard) to fully understand their needs. Upon agreement, RealTime will maintain a copy of the new standard to ensure that all required changes are accurately implemented for any new sub-site system build request.
Sandbox and User Acceptance Testing Services
What Is It?
Our Sandbox and User Acceptance Testing (UAT) Services provide a dedicated environment and structured process for testing new systems, updates, or configurations before they go live. This service ensures that all functionalities meet your requirements, minimizing disruptions and enhancing user confidence in new technology implementations.
Why It’s Important
Our Sandbox and UAT Services allow you to validate that the system performs as expected in a controlled environment, catching any issues before they affect operations.
Our Process
Vendor Transition Management Services
What Is It?
Our Vendor Transition Management Services provide a streamlined way to switch from one vendor to another, particularly for CTMS transitions. This service ensures a smooth and seamless process, minimizing disruptions and aligning new vendor capabilities with your strategic goals.
Why It’s Important
Switching vendors can be complex and risky, potentially affecting operations and data integrity. RealTime works to mitigate these risks by maintaining operational continuity, safeguarding data, and keeping all stakeholders informed and aligned.
Our Process
Technology Assessment Services
What Is It?
Our Technology Assessment and Solution Design Services provide a strategic foundation for enhancing your technological infrastructure. Through comprehensive assessments and tailored solution designs, we help organizations research, select and optimize their technology stack, ensuring alignment with business objectives and readiness for future growth.
Why It’s Important
In today’s rapidly evolving digital landscape, organizations must continuously assess and evolve their technology to remain competitive. Our service identifies critical gaps, aligns technology solutions with strategic goals, and establishes a clear, actionable roadmap for transformation.
Our Process
Assessment Services
Assessment Services are where we make sure everything clicks! With our tailored approach, we conduct thorough evaluations to ensure that our products and services meet your specific goals and operational requirements.
- eSource Templates
- Study Templates
- Financial Reconciliation COMING SOON
Study Templates
What Is It?
Need assistance creating new study templates or ensuring accuracy and compliance? RealTime’s dedicated team is ready to help. With our Template Building Service, we’ll add new studies or amendments directly into your CTMS on your behalf. Our Template Review Service ensures a thorough review of your site’s study build, verifying that all details are ordered and tracked accurately.
Why It’s Important
We eliminate the hassle of study setup, allowing you to focus on your research. From building and reviewing to ensuring your templates are accurate and compliant, we handle the heavy lifting. With fast service we help you work smarter, not harder, so your trials are up and running in no time.
Our Process
Start by submitting a request and study documents, and we’ll review everything before sending a straightforward proposal. Upon approval, we’ll get to work building your CTMS study template. After that, all you need to do is give it a final review and sign off. Need a review instead? You can choose to handle the tweaks yourself or let us take care of them for you. Plus, with expedited options, you’ll be up and running in no time!
Template Building & Review Services
What Is It?
Save time and start screening and conducting patient visits as soon as possible. RealTime’s eSource Form Building Services lets you focus on study management rather than time consuming administrative tasks.
Why It’s Important
“Data out” is only as good as “data in.” Proper data entry leads to better insights and more reliable results. RealTime focuses on accurately creating your studies and amendments so you can build a strong foundation for your clinical trials with confidence.
Our Process
RealTime simplifies your study management with two options. The Head Start Build provides essential forms for baseline visits, allowing your team to begin screening quickly while completing the remaining forms on your own. For a more comprehensive solution, the Complete Protocol Build includes all form building for every visit, from baseline through to the end of treatment, so you can focus entirely on executing your study.
RealTime simplifies your study management with two options:
Head Start Build – Get started quickly with essential forms for baseline visits, including Medical History, Screening, and more. Your team completes the remaining forms on your own.
Complete Protocol Build – We handle all form building, from baseline to end of treatment, so you can focus entirely on executing your study.
Data Migration and Adoption Services
Deploy, integrate, and configure solutions, migrate data, and go-live faster by applying our in-house solution expertise and industry best practices.
Data Migration Services
What Is It?
Our Data and Migration Service facilitates a smooth and efficient transition of data from your current system to RealTime technologies. Our approach is flexible, offering solutions that align with your specific data requirements and budget constraints. Whether you need a comprehensive migration strategy or targeted support for specific data sets, we provide options that fit your needs, helping to ensure a smooth transition while maximizing value.
Basic Data Export
- Leverage the Subject Import Tool with assistance from one of our experts
- Import of one medical condition per patient
- Patient upload limitations
Full Data Import
- Comprehensive import of patient and study data
- Full patient medical history
- Inclusion of in-flight and historical studies
- Ongoing and historical financial data
- Regulatory and source document migration
Other Data Services
- Data changes
- Table harmonization
- Data export
- Data transfer
Why It’s Important
The seamless import of both ongoing and historical data accelerates your ability to leverage RealTime’s full capabilities from day one. This premium service significantly reduces manual data entry, freeing your team to focus on high-impact tasks.
Our Process
Personalized Instructor-Led Training
What Is It?
Our Personalized Instructor-Led Training provides customized, remote learning experiences facilitated by expert instructors. This format is designed to meet the specific educational needs of individuals or groups, adapting the curriculum to suit their unique requirements.
Why It’s Important
This training method combines the flexibility of remote learning with the benefits of live instruction, such as real-time interaction and immediate feedback. It allows instructors to directly address participants’ challenges, adapt the pace or focus of the training, and emphasize areas that require additional attention.
Our Process
The process begins with an initial discovery session to understand the client’s current operational workflows and identify specific learning goals and challenges. Based on insights gained from the discovery session, a personalized curriculum is developed to target the identified needs and objectives. Training is delivered through live, interactive sessions that encourage active participation and practical application of concepts.
Integration Services
What Is It?
Our Integration Services enable a seamless connection between your RealTime system and new software solutions, ensuring compatibility and optimized workflows. We handle the complexities of integration, allowing your business to transition smoothly to upgraded or additional technologies without disrupting operations.
Why It’s Important
Integrating new software with existing systems can be challenging and, if done poorly, can lead to data inconsistencies, operational inefficiencies, and user frustration.
Our Process
Change Management Solutions
What Is It?
Our Change Management Solutions for Technology Implementation and Adoption are crafted to deliver a smooth transition to new technologies within your organization. From planning to post-launch, we offer the guidance, resources, and support needed to ensure successful technology adoption across all user levels.
Why It’s Important
Introducing new technology can be a game-changer, but without effective change management, user adoption may suffer, impacting productivity and your investment. Our Change Management Solutions help your teams embrace new technology confidently, reducing resistance and fostering quicker, sustainable adoption.
Our Process
Optimization Services
Our in-house gurus will support you, leveraging usage data to build hands-on product experience, accelerate adoption, automate business operations, and assure better business outcomes.
Devana Reports and Dashboards Building
What Is It?
Devana Reports and Dashboards Building involves creating customized, insightful reports and dashboards within the Devana platform. This feature allows organizations to visualize and track their key metrics, performance trends, and operational data, tailored to their specific needs.
Why It’s Important
Reports and dashboards are vital for enhancing data visibility, supporting informed decision-making, and improving performance tracking. By transforming complex datasets into clear, visual formats, these tools empower managers and stakeholders to make timely, data-driven decisions that directly impact business outcomes. They allow teams to consistently monitor KPIs, quickly identify trends or issues, and respond proactively to changing conditions.
Our Process
Our process begins with an initial consultation to understand your business objectives, available data sources, and the specific metrics you want to track. We then assess the data within Devana and design custom reports and dashboards, aligning them closely with your KPIs to ensure they provide relevant, clear insights. After implementation, we train your team on how to navigate and interpret the dashboards effectively, offering ongoing support and optimizations to adjust the dashboards as your business requirements evolve.
Sponsor Success
What Is It?
Our Sponsor Success service is designed to support clinical research sites in effectively negotiating and securing sponsor reimbursement for site-based technology. We provide guidance and resources that empower sites to articulate the value of technology investments, ensuring they receive fair compensation for tools that enhance data quality, operational efficiency, and study compliance.
Why It’s Important
Many sites struggle to secure adequate funding from sponsors, impacting their ability to leverage technology fully. Our Sponsor Success service helps bridge this gap, ensuring that sites receive the financial support needed to adopt and maintain site-based technology. This service is essential for sites aiming to sustain high-quality operations, optimize study performance, and maintain competitive standards.
Our Process
Strategic Consultation Sessions
What Is It?
Our Strategic Consulting Sessions are designed to help clients fully optimize their use of our software solutions. Through guidance and expert insights, we work alongside clients to ensure they are leveraging all the features and capabilities of our software to achieve maximum impact on their operations and business outcomes.
Why It’s Important
Investing in software is only valuable if it’s utilized effectively. Many organizations struggle to unlock the full potential of their software, missing opportunities to enhance productivity, streamline processes, and achieve strategic objectives. We will bridge this gap by providing targeted advice and hands-on support, helping clients to capitalize on every aspect of their technology investment.
Our Process
Meet the Brilliant Minds
Behind Our Professional Services Team
We’re more than just another technology vendor. We’re real people with a knack for solving the puzzles that matter to your business. We’re solutions-focused professionals backed by a strong foundation in project management. We work as an extension of your team. We’re fully invested in each project’s success.
When you partner with us, you’re partnering with some darn good humans. We’re excited to help you master your software with a personal touch that’s all too rare in this digital age!
Illinois born and raised.
Find me spinning tunes at local events.
Culinary adventurer.
Nidal Abbed
Training Specialist
High notes and higher standards - Soprano with the Cleveland Orchestra.
Dungeons & Dragons aficionado.
World traveller, but enjoys a good craft night at home.
Signe Carlson
Senior Implementation Consultant
The beach is my happy place.
Avid photographer and videographer.
Schedules "Board" meetings outside of work (Surfboard, skateboard).
Jeremy Day
Instructional Designer
45 Years
of Combined Consulting Experience
Diverse Clientele
Healthcare Institutions
Research Networks
Independent Sites
Academic Research Institutions
Medical Practices
Pharma, Sponsors, CROs
Devoted tennis buff who lives for intense rallies and nail-biting matches.
Food lover. Recipe explorer.
On a quest to explore new places, try new experiences, and document it all in photos.
Anup Gautam
Configuration Specialist
In a love/hate relationship with the Cleveland Browns.
Spreadsheet enthusiast.
Recharges in the woods or on the water.
Alicia Gearhart
Director of Implementation
Born by the beach, raised in the Rockies.
Off-roading enthusiast.
Autumn and rain rejuvenate my soul.
Shantell Gomez
eSource Build Specialist
Live music maven.
Spicy food fanatic.
Traveller. Photographer. Monthly visitor to Hogwarts Castle.
Victoria Haroon
Configuration Specialist
Verified fangirl.
Proud dog mom who doubles as the coolest aunt.
Will run 26.2 miles just for fun and a cool medal.
Kasey Kalchert
Implementation Specialist II
Fan of live music and the beach.
Family time and cat cuddles – my kind of paradise.
Art enthusiast who loves photography and painting.
Natalie Maisano
Learning and Development Specialist
55 Countries
Operating Worldwide
NC born and raised.
Tar Heel alum.
Obsessed with eating great food, crushing Orange Theory, and spreading the Good News.
Tanajah Morgan-Bush
Implementation Consultant
Dedicated cat dad.
Concert enthusiast.
Vegetarian foodie.
Ryan Peters
Configuration Specialist
Bilingual (Spanish is my first language).
San Antonio, TX born and raised.
Fitness is part of my lifestyle.
Christian Rodriguez
Manager of Configuration
Theater maker and enthusiast.
Halloween lover turned SFX artist.
Traveler – from National Parks to Paris, sunscreen always in tow.
Marcie Schwartz
Implentation Consultant
Life's better on two wheels and a full tank.
Huge fan of cats (and dogs).
Guitar is life!
Desmond Wilkins
Templates Supervisor
Born and raised in Southern Appalachia.
Space and gaming nerd.
Bookworm with a to be read list a few lifetimes long.
Dena Williams
Data Migration Specialist
Globe-trotter.
Automobile enthusiast.
Quality time with family and friends is my favorite pastime.
Trevon Wright
Implementation Specialist
98% Project Success Rate
Delivered On Timeand On Budget