RealTime Professional Services
Experience the RealTime difference. You can unlock even greater value from your eClinical solutions. We’d love to show you how. We’ll partner with you to help you get up and running fast, with lasting results. Drive higher user adoption rates and maximize the impact of your technology investment with RealTime's white-glove Professional Services.
Shorten recruitment timelines and expand your database.
Enhance trial visit compliance.
Utilize dynamic reporting for efficient accounting.
Automate study target dates and window calculations.
What We Do
Visioning Services
Our expert team gets to know your needs inside and out, crafting personalized packages that perfectly sync with your long-term goals. Think of it as a custom-fit strategy designed just for you, with your success in mind!
Implementation Services
What Is It?
Tailored to meet your unique needs, our implementation packages include detailed planning, personalized training, and ongoing support options to lay the foundation for your success. Our three package options facilitate seamless and efficient system setups, allowing you to swiftly transition and focus on what really matters – your patients.
CTMS Express
Launch RealTime-CTMS through a 6-week implementation plan, featuring up to 6 hours of specialized consulting. Focused exclusively on CTMS deployment, this package is tailored to enable your power users to support the system effectively. Customers with 5+ active studies are not eligible for Express.
Core
Embark on a 10-week journey to a successful launch. This service includes up to 17 hours of expert consulting, featuring weekly 30- minute project meetings to keep you on track. Perfect for customers deploying CTMS, eDocs, and eSource, this package incorporates regulatory elements to foster and maintain site compliance and is customizable, allowing for the integration of additional products or services based on the subscription agreement.
Strategic
Experience a robust 16-week implementation process, crafted to ensure your success with up to 22 hours of dedicated consulting, featuring consistent engagement through weekly 1-hour project meetings, designed to align strategies and monitor your progress Meticulously. The Strategic package delivers unparalleled value for customers aiming to deploy the comprehensive RealTime-SOMS Suite. This package offers direct support, instructor-led training, seamless integration, and extensive post-launch assistance.
Why It’s Important
Our Implementation Service ensures that your organization adopts RealTime’s technology smoothly by providing expert guidance, minimizing disruptions, and optimizing system setup. We help tailor the onboarding to your specific needs, enabling your team to maximize potential from day one for better long-term outcomes.
Our Process
After selecting your implementation package, RealTime will develop a project plan, providing visibility into tasks for comprehensive project oversight. For Core and Strategic packages, you will also be assigned a dedicated Project Manager who will help guide you through the process, which includes product configuration, workflow optimization, and training.
- Implementation Services
- Sandbox and User Acceptance Testing Services
- Vendor Transition Management Services
- Technology Assessment Services
Assessment Services
Assessment Services are where we make sure everything clicks! With our tailored approach, we conduct thorough evaluations to ensure that our products and services meet your specific goals and operational requirements.
Template Building & Review Services
What Is It?
Tailored to meet your unique needs, our implementation packages include detailed planning, personalized training, and ongoing support options to lay the foundation for your success. Our three package options facilitate seamless and efficient system setups, allowing you to swiftly transition and focus on what really matters – your patients.
Why It’s Important
Data out is only as good as the data put in. By ensuring your studies and amendments are created correctly, you can ensure the best possible outcomes for your clinical trials.
Our Process
For our Template Building Service, you will submit a new template build request and provide information including protocol, ICF, budget, etc. We will review your request and provide a fee proposal. Once we receive approval, our team will begin the building process and notify you upon completion.
There are two options for our Template Review Services:
Option 1 – After our review, RealTime provides a list of changes required and our recommendations for how to correct them. Your site would then make the study template corrections. This option offers more hands-on experience with the system.
Option 2 – As RealTime reviews the template, we will make the necessary corrections for you. This eliminates additional workload for your site and ensures the study is promptly ready for deployment.
- eSource Template Building
- Study Template Building
- Financial Reconciliation
Data Migration and Adoption Services
Deploy, integrate, and configure solutions, migrate data, and go-live faster by applying our in-house solution expertise and industry best practices.
Data Migration Services
What Is It?
Our data migration service ensures a seamless transition of data from an outside system to RealTime. We offer two migration packages:
Basic
- 1 medical condition per patient
- Limits on patients per upload
Enhanced
- Robust import of subject data
- Full subject medical history
- In-flight and historical studies
- Ongoing and historical financials
- Documents
Why It’s Important
Importing your ongoing and historical data allows for a head start in maximizing the full capabilities of the system. This premium feature saves significant data entry time for staff, allowing them to focus on other mission-critical tasks.
Our Process
We start by conducting a thorough review to build a scope of work to fit your unique needs. We then submit a comprehensive proposal, including scope and timelines for RealTime and client stakeholders. After migration is complete, our team will implement a collaborative quality control process to ensure all data is correct and meets requirements.
- Data Migration
- Integration Services
- Change Management Solutions
Optimization Services
Our in-house gurus will support you, leveraging usage data to build hands-on product experience, accelerate adoption, automate business operations, and assure better business outcomes.
- Sponsor Success
- Custom Report Building
- Data & Analytics Consultancy
Meet the Brilliant Minds
Behind Our Professional Services Team
We’re more than just another technology vendor. We’re real people with a knack for solving the puzzles that matter to your business. We’re solutions-focused professionals backed by a strong foundation in project management. We work as an extension of your team. We’re fully invested in each project’s success. When you partner with us, you’re partnering with some darn good humans. We’re excited to help you master your software with a personal touch that’s all too rare in this digital age!
NC born and raised.
Lover of Jesus.
Tar Heel Alum.
Obsessed with having fun, spreading the Good News, Orange Theory, and eating great food.
Tanajah Morgan-Bush
Implementation Consultant
Soprano with the Cleveland Orchestra
Big into collective storytelling
World traveller, but enjoys a good craft night at home
Signe Carlson
Senior Implementation Consultant
The beach is my happy place.
Avid Photographer and videographer.
Schedules "Board" meetings ourside of work (Surfboard, skateboard).
Jeremy Day
Instructional Designer
Amber Miranda
Implementation Consultant
Concert enthusiast.
Loves all spicy dishes.
Enjoys traveling, photography, and visiting Hogwarts Castle monthly.
Victoria Haroon
Configuration Specialist
Tennis Enthusiast who’s all about rallies and watching matches.
Food Lover and Recipe Explorer.
Enjoys exploring new places, trying out new experiences, and documenting it all in photos.
Anup Gautam
Configuration Specialist
Enjoys concerts and swimming at the beach.
Art enthusiast who loves photography and painting.
Enjoys hanging out with my family and my two cats.
Natalie Maisano
Learning and Development Specialist
Verfied fangirl.
Dog mom and fun auntie.
Will run 26.2 miles for fun (and a cool medal).
Kasey Kalchert
Implementation Specialist II
Bilingual (Spanish is my first language).
San Antonio, Tx born and raised.
Fitness is part of my lifestyle.
Christian Rodriguez
Manager of Configuration
Born and raised in Illinois
I DJ weddings and events.
I am a cooking enthusiast. Steak, seafood, and breakfast are my favorite things to cook.
Nidal Abbed
Training Specialist
Passionate Motorcyclist.
Huge fan of cats (and dogs).
Guitar is life!