RealTime Professional Services
Experience the RealTime difference. You can unlock even greater value from your eClinical solutions. We’d love to show you how. We’ll partner with you to help you get up and running fast, with lasting results. Drive higher user adoption rates and maximize the impact of your technology investment with RealTime's white-glove Professional Services.
Shorten recruitment timelines and expand your database.
Enhance trial visit compliance.
Utilize dynamic reporting for efficient accounting.
Automate study target dates and window calculations.
What We Do
System Setup & Implementation
Our team partners with you to configure RealTime so it aligns with your organization’s structure, workflows, and goals. From environment setup to integrations, sandbox access, guided UAT, and enterprise configuration, we help you launch confidently with a system that is built correctly from day one and ready to scale.
- Implementation Services
- Web Integration
- API Access
- Public and Private Sandbox Access
- Enterprise Sub-Site Template
Training & Enablement
Technology only delivers value when teams know how to use it. Our Training & Enablement services ensure users understand not just the “how,” but the “why” behind RealTime’s workflows. Through instructor-led training and curated eLearning programs, we build confidence, capability, and long-term adoption across your organization.
- Instructor-Led Training Services
- eLearning Offerings
End-to-End Study Setup Services
(Operational, Clinical & Financial)
Study success starts with a strong foundation. We design and configure your study in RealTime as a truly integrated model—aligning operational workflows, clinical documentation, and financial structure together. This ensures your visits, source, and billing operate seamlessly, reducing errors and setting your team up for efficiency and compliance from day one.
- Source Form Building and Review Services
- Study Template Building and Review Services
- Study Amendments
- Source Form Copying
Optimization Services
As your organization evolves, your processes and system configurations should evolve with you. Our Operational Optimization services focus on improving efficiency, standardization, and insight through strategic consulting, workflow alignment, automation strategy, and reporting solutions. We help you get more value out of the tools you already own.
- Strategic Consulting Workflow Mapping, Automation & Efficiency, Product Optimization
- Reports & Dashboards Building
Data Migration & Management
Moving data into RealTime is a critical step in ensuring continuity, compliance, and confidence. Our team supports organizations with structured migration services, data readiness and cleanup, exports, and legacy transition support to ensure your historical and active data is accurate, usable, and positioned for long-term success inside the platform.
Meet the Brilliant Minds
Behind Our Professional Services Team
We’re more than just another technology vendor. We’re real people with a knack for solving the puzzles that matter to your business. We’re solutions-focused professionals backed by a strong foundation in project management. We work as an extension of your team. We’re fully invested in each project’s success.
When you partner with us, you’re partnering with some darn good humans. We’re excited to help you master your software with a personal touch that’s all too rare in this digital age!
Ask an Expert
Our Professional Services consultants bring deep industry expertise and share expert tips, best practices, and insider advice to help you get the most out of your eClinical technology. Here, Alicia Gearhart, Director of Implementation, discusses one of the most requested Professional Services.
Illinois born and raised.
Find me spinning tunes at local events.
Culinary adventurer.
Nidal Abbed
Training Specialist
Built a koi oasis.
Travel and try new things - my favorite things.
Kansas City sports fan for life.
Jen Barchers
Director of Learning Design & Development
Full-time Soccer Mom.
Strength training nerd.
Glamping expert.
Sondra Bloxam
Professional Serices Consultant II
70 Years
of Combined Consulting Experience
Diverse Clientele
Healthcare Institutions
Research Networks
Independent Sites
Academic Research Institutions
Medical Practices
Pharma, Sponsors, CROs
Red Devil for life.
Lifts, laps, repeat.
Passport stamped, kids in tow.
Edisher Dabrundashvili
Customer Success Manager
Devoted tennis buff who lives for intense rallies and nail-biting matches.
Food lover. Recipe explorer.
On a quest to explore new places, try new experiences, and document it all in photos.
Anup Gautam
Configuration Specialist
In a love/hate relationship with the Cleveland Browns.
Spreadsheet enthusiast.
Recharges in the woods or on the water.
Alicia Gearhart
Director of Professional Services
Born by the beach, raised in the Rockies.
Off-roading enthusiast.
Autumn and rain rejuvenate my soul.
Shantell Gomez
eSource Build Specialist
Live music maven.
Spicy food fanatic.
Traveller. Photographer. Monthly visitor to Hogwarts Castle.
Victoria Haroon
Configuration Specialist
Fan of live music and the beach.
Family time and cat cuddles – my kind of paradise.
Art enthusiast who loves photography and painting.
Natalie Maisano
Learning and Development Specialist
55 Countries
Operating Worldwide
NC born and raised.
Tar Heel alum.
Obsessed with eating great food, crushing Orange Theory, and spreading the Good News.
Tanajah Morgan-Bush
Professional Services Consultant
Respect and love for the outdoors.
Trail seeker. Summit chaser.
Born to roam—across terrains and time zones
Julián Orjuela
Technical Delivery Manager
Dedicated cat dad.
Concert enthusiast.
Vegetarian foodie.
Ryan Peters
Configuration Specialist
Always caffeinated.
Travel enthusiast.
Ask me about my dog.
Anne Poliner
Customer Success Manager
Parker Quincel
Professional Services Manager
Bilingual (Spanish is my first language).
San Antonio, TX born and raised.
Fitness is part of my lifestyle.
Christian Rodriguez
Professional Services Specialist
Theater maker and enthusiast.
Halloween lover turned SFX artist.
Traveler – from National Parks to Paris, sunscreen always in tow.
Marcie Schwartz
Professional Services Consultant
98% Project Success Rate
Delivered On Timeand On Budget
Life's better on two wheels and a full tank.
Huge fan of cats (and dogs).
Guitar is life!
Desmond Wilkins
Professional Services Manager
Born and raised in Southern Appalachia.
Space and gaming nerd.
Bookworm with a to be read list a few lifetimes long.
Dena Williams
Data Migration Specialist
Hooks, hoops, and hole-in-ones.
Saltwater soul.
Jet lag? Worth it.
Sean Wilson
Customer Success Manager
Globe-trotter.
Automobile enthusiast.
Quality time with family and friends is my favorite pastime.
Trevon Wright
Professional Services Specialist
German Shepherd’s unpaid intern.
Astro’s ride or die.
Full-time beach bum.