John Fontenault
Vice President of Customer Support
John brings more than 20 years of experience leading global operational and customer support organizations across the biopharmaceutical and clinical research industries. He most recently served as Executive Vice President of Operations at Scout Clinical, where he oversaw worldwide service delivery, strengthened customer satisfaction and quality programs, and scaled operational teams during periods of rapid growth. At RealTime, John leads the global customer support strategy, driving exceptional service delivery and operational excellence across every support channel.