Make a Difference.
Make it RealTime.

WHO ARE WE?

RealTime Software Solutions (RTSS) is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.

Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX but are truly a remote and telecommuting company.

WHAT ARE WE LOOKING FOR?

As a company that is continually improving, we are always improving our solutions, and it is important that we help our existing clients take full advantage of the products and services we offer. The Account Manager (AM) is critical to helping build client awareness of the ways we can impact their business, and how new capabilities of our platform can increase the value they get from our partnership. As an AM you will be a champion for our clients, pursue expansion opportunities within our existing client base, and be a critical part of the customer feedback loop to our product teams. The AM role is an important part of our overall go-to-market strategy, so success for this role will be measured on customer retention, customer revenue growth, and client satisfaction.

WHAT WILL YOU BE DOING?

The Account Manager is responsible for, but not limited to the following job duties:

• Present online sales demonstrations of various RealTime platforms and products that build awareness of key solution capabilities and value propositions within your account base
• Manage upsell opportunities and qualify those opportunities against the value that can be delivered by our solution
• Research the companies and stakeholders within your current customer-base to identify expansion opportunities to pursue
• Perform account planning activities internally and cross-functionally to identify areas of risk mitigation and opportunities to pursue within your book of business
• Own renewals for your clients ensuring proper scope are aligned to, and that renewal agreements are mutually favorable between our organization and the client’s
• Act as the trusted partner for the customer on advocating for the impact of our solution across their organization
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
• Advocate for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings
• Participate in client escalations to ensure completion and meeting the customer’s needs
• Stay engaged with customer post go-live to ensure they are realizing their desired business outcomes and having a great experience with our partnership
• Maintains high level of expertise on the use cases our solution enables for the client
• Partners with the Product teams during new product and feature launches to ensure you understand how they will apply to your customer’s business
• Effectively communicates in company and customer meetings presenting progress, risks, recommendations, insights, and opportunities.
• Collaborate closely with internal teams to identify and own renewal and expansion opportunities
• Maintain sales pipeline and provide timely follow up with potential leads; Maintain proper documentation of all communication within the RealTime CRM
• Monitor and report competitors’ marketing and sales activities and capabilities
• Negotiate agreement language with the potential client and/or legal counsel
• Participate in and contribute to weekly, monthly, quarterly, and annual sales and account planning meetings/calls.
• Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties

WHAT DO YOU NEED?

• 3+ years’ experience in a client management or sales role
• Excellent communication skills in both writing and speaking; must be professional and friendly
• A natural problem solver, who can think under pressure and flourishes in a fast-paced environment
• Extremely organized, detail-oriented, and adaptable to a fast-paced climate
• Courteous with strong customer service orientation
• An unwavering positive attitude and a love for helping others succeed

WHAT SETS YOU APART?

• Salesforce experience preferred
• Previous experience within Clinical Research or Healthcare industries a plus
• Bachelor’s degree in related field
• 2+ years’ experience conducting SaaS based demonstrations
• Ability to upsell assigned accounts

WHAT IS IN IT FOR YOU?

• Company sponsors health insurance, long term disability, and life policy
• 15 days of Paid Time Off per calendar year
• 9 paid Holidays
• 6 Recharge Days
• Work Anniversary Bonus
• Participation in the Employee of the Quarter Program
• Monthly $100 Connectivity Stipend Reimbursement
• RealTime matches employee 401K contributions at 100% of the first 3% invested

Only qualified candidates should apply

All successful candidates must complete and pass reference and background checks.

The desired salary must be indicated for the application to be considered.

Equal Opportunity Employer RealTime Software Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

WHO ARE WE?

RealTime Software Solutions (RTSS) is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.

Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX but are truly a remote and telecommuting company.

WHAT ARE WE LOOKING FOR?

The Bilingual Customer Success Specialist works closely with our valuable clients and provides world-class customer experiences at every touchpoint. In addition to providing amazing customer service, employee tasks include training new and existing customers, username, and password management, verifying user privileges, helping with navigation of our systems, and troubleshooting customer concerns. Additionally, the Success team provides support by communicating technical solutions in a user-friendly, professional manner. Specialists will also perform other customer support-related duties as required.

WHAT WILL YOU BE DOING?

• Schedule and provide new and existing Clinical Trials Management System (CTMS) training to customers
• Provide timely and best-in-class customer service and technical support for current and prospective customers.
• Conduct site system reviews and offer customers tips and suggestions on how to utilize Realtime’s software solution features better and more fully.
• Educate customers on additional RealTime Clinical Trials Management System (CTMS) product features available
• Answer customer phone calls and assist with questions or issues they are experiencing. Create tickets and escalate issues to our development team for further research and resolution.
• Share best practices and contribute ideas on ways to resolve problems. Improve processes and procedures to serve the customer better and/or improve productivity.
• Document all customer contacts and support encounters within the RTMS system.
• Create mock-ups of customized customer reports, training, and videos
• Ability to up-sell

WHAT DO YOU NEED?

• A minimum of 2 years of Customer Service experience
• A minimum of 1-year of training experience
• Excellent interpersonal skills and ability to work cross-functionally
• Demonstrated customer focus by investigating and taking action to meet customers’ current needs
• High School diploma
• Must be Bilingual and capable to read/write/speak English/Spanish

WHAT SETS YOU APART?

• A minimum of one year of experience within the medical or clinical research industry
• 1-year sales experience 

WHAT IS IN IT FOR YOU?

• Company sponsor health insurances, long term disability and life policy
• 15 days of Paid Time Off per calendar year
• 9 paid Holidays
• 6 Recharge Days
• Work Anniversary Bonus
• Participation in the Employee of the Quarter Program
• Monthly $100 Connectivity Stipend Reimbursement
• RealTime matches employee 401K contributions at 100% of the first 3% invested

All successful candidates must complete and pass reference and background checks.

The desired salary must be indicated for the application to be considered.

“The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.” Thank you for your interest in RealTime Software Solutions.

Equal Opportunity Employer RealTime Software Solutions strongly values diversity, and It is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

WHO ARE WE?

RealTime Software Solutions (RTSS) is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.

Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX but are truly a remote and telecommuting company.

WHAT ARE WE LOOKING FOR?

The Product Specialist is responsible for developing and maintaining various system integrations, which include SaaS B2B integrations, internal and external APIs, and file transfers. The Product Specialist will work closely with our CTMS Product Manager, Software Developers, internal stakeholders, and clients to ensure continuous innovation and an excellent end-user experience. This critical role serves as our integrations subject matter expert for the product and its ongoing development. The role will also help set, prioritize, and evaluate the features and functionality of the product and, help defines stories & prioritizes the team’s backlog to streamline the performance of the development and delivery of the product.

WHAT WILL YOU BE DOING?

• Design and develop new scopes of work and manage the timely progress of ongoing scopes of work
• Improve the product by researching and learning new and innovative capabilities
• Provide guidance to technical software scopes of work in a Kanban and Agile environment
• Coordinates and participates in assigned projects, following the project from beginning to end, ensuring that projects support the attainment of company/client goals and
  completed in a timely, accurate, and quality manner
• Collaborating and strategizing with co-workers, subject matter experts, and developers from conception to delivery of a scope of work
• Help resolve technical issues encountered by both the client and the project team.
• Manage bugs and requests for new features
• Create and maintain product documentation
• Software validation testing and issue resolution management
• Identify creative ways to solve UX problems (e.g., usability, findability)
• Present new product functionality to stakeholders in regular demo sessions with ease and excitement
• Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information
• Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties

WHAT DO YOU NEED?

• 2 years of experience in API and Data Integration Product Development
• 2 years of customer-facing hands-on support
• 2 years of software implementation or customer support
• 2 years of project management of multiple projects – work prioritization, planning, and execution
• Excellent communication, presentation, problem-solving, and management skills

WHAT SETS YOU APART?

• Experience with Kanban or other agile software development methodologies
• Familiar with REST APIs, JSON, REST and XML-based web services
• Experience using Jira/Confluence software
• Knowledge of EMR/EHR Integration
• Proficiency in SQL, XML, JSON, Postman & Swagger
• Experience creating API Documentation
• Experience with Open Data Protocol (OData)
• Familiar with Data Warehouses, Information Management, and Data Integration
• Strong communication skills with technical and non-technical peers
• Strong cross-functional team player with the ability to work seamlessly across a matrix organization
• Desire to learn new technologies and integration solutions, work in a dynamic, fast-paced environment
• Strong interpersonal skills with the ability to influence clients, team members, management, and external groups
• Strong attention to detail in a team environment
• Strong oral and written communication, analytical, and problem-solving skills
• Ability to analyze and use structured problem-solving and available tools to troubleshoot systems, identify root causes, action plans, impact, and resolution options
• Desired experience within the clinical research industry or medical field
• Bachelor’s degree related field

WHAT IS IN IT FOR YOU?

• Company sponsors health insurance, long-term disability, and life policy
• 15 days of Paid Time Off per calendar year
• 9 paid Holidays
• 6 Recharge Days
• Work Anniversary Bonus
• Participation in the Employee of the Quarter Program
• Monthly $100 Connectivity Stipend Reimbursement
• RealTime matches employee 401K contributions at 100% of the first 3% invested

All successful candidates must complete and pass reference and background checks.

The desired salary must be indicated for the application to be considered
“The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.” Thank you for your interest in RealTime Software Solutions.

Equal Opportunity Employer RealTime Software Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility

WHO ARE WE?

RealTime Software Solutions (RTSS) is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.

Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX but are truly a remote and telecommuting company.

WHAT ARE WE LOOKING FOR?

The Pay & Text, Customer Success Supervisor is responsible for directing the activities of the department and is engaged in providing superior levels of customer service. The Pay & Text, Customer Success Supervisor is tasked with training and supervising employees, ensuring the quality standards established are followed. In addition, the Supervisor will manage the staff through coaching, mentoring, and development. The Supervisor leads the team and meets organizational KPIs, and communicates company goals. This position will manage all Pay & Text customer support and manage the customer onboarding and training process.

WHAT WILL YOU BE DOING?

• Lead the day-to-day triaging and dispatching of support activities
• Provide software solutions and manage software platforms and services, identify process improvement opportunities and work with product and development teams to close gaps and implement enhancements.
• Diagnose, address, and follow up on complex application issues
• Perform root cause analysis and execute support escalation as needed
• Provide proactive platform management to keep services up and running
• Manage the product Customer Success team and evaluate the performance of staff within the team on an ongoing basis and during periodic performance reviews.
• Ensure that staff provides timely and accurate customer support and that the team is meeting established SLAs.
• Continuously track customer support trends and identify best practices that improve the customer support experience.
• Report customer support trends to the Director and other applicable stakeholders.
• Collaborate with the Director to streamline escalations between the Success Team and the Product Team.
• Provide timely and best-in-class customer service and technical support for current and prospective customers, as needed.
• Escalate vendor-related issues to the appropriate team.
• Educate customers on additional product features available.
• Respond to customer emails in a timely manner regarding the product, training questions, concerns, or issues.
• Share best practices and contribute ideas on ways to resolve problems, improve processes and procedures, and serve the customer better and/or improve productivity.
• Solve problems that are sometimes unstructured, requiring reliance on conceptual thinking.
• Understand, interpret and comply with all policies, procedures, guidelines, and training progress.
• Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties.
• Represent RTSS in a professional and courteous manner (verbal, written, and in appearance) when interacting with RTSS staff, customers, contractors, and third-party vendors.
• Perform other duties as assigned.

WHAT DO YOU NEED?

• 2 years of management/supervisory experience.
• 2 years of Customer Service in a high-volume environment.
• 2 years of Software troubleshooting experience.
• Must be tech savvy
• Exceptional written and verbal communication skills.
• Prior experience working with a ticketing system.
• Quick learner with high attention to detail and the ability to multitask.
• Ability to maintain a consistent and positive teamwork mentality.
• Able to prioritize tasks, keep track of deadlines and timelines, and provide timely follow-up.
• Must have the ability to understand research concepts and be proficient with navigating and utilizing web-based software applications
• Able to work independently and exercise initiative.
• Able to think conceptually and demonstrate sound judgment.
• Must be flexible and able to adapt to changes quickly

WHAT SETS YOU APART?

• 3+ years of experience leading a team.
• 2+ years of experience within the clinical research industry or medical field.
• Bachelor’s degree in a related field.

WHAT IS IN IT FOR YOU?

• Company sponsor health insurances, long term disability and life policy
• 15 days of Paid Time Off per calendar year
• 9 paid Holidays
• 6 Recharge Days
• Work Anniversary Bonus
• Participation in the Employee of the Quarter Program
• Monthly $100 Connectivity Stipend Reimbursement
• RealTime matches employee 401K contributions at 100% of the first 3% invested

All successful candidates must complete and pass reference and background checks.
The desired salary must be indicated for the application to be considered.

“The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.” Thank you for your interest in RealTime Software Solutions.

Equal Opportunity Employer RealTime Software Solutions strongly values diversity, and It is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

WHO ARE WE?

RealTime Software Solutions (RTSS) is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.

Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX but are truly a remote and telecommuting company.

WHAT ARE WE LOOKING FOR?

As a DevOps & Site Reliability Engineer, you will use and develop cutting-edge tools to enable growth and stability across all RealTime services and platforms. You will also act as an advisor on how to best utilize these tools internally to properly deploy, manage, monitor, and control the costs of production services.

The successful candidate will have exceptional DevOps and SRE skills and demonstrated experience as a quality-driven engineer ready to constantly challenge themselves by working on a wide variety of technologies while always striving to do the right thing for our customers. Additionally, this role will work side by side with our product teams, Software, and QA engineers to launch new features focusing on security, scalability, resiliency, recoverability & reliability.

WHAT WILL YOU BE DOING?

• Engage, Improve, develop, measure, and implement processes and tools for Continues Integrations and Delivery, Site Reliability Engineering, and automation of deployment and support of products into the cloud.
• Coordinate with product, development, support, operations, quality, and management teams to ensure installation and integration efforts are automated and well documented.
• Deliver industry-leading public cloud CI/CD pipelines using cutting-edge cloud-native technologies.
• Identify and analyze production events and outcomes to improve reliability, operability, and customer experience of SaaS applications and lead the SLI/SLO/SLA efforts.
• Develop and improve production site monitoring and application performance insights tools to improve MTTD and MTTR and bring operational excellence via automation.
• Identify operational efficiencies, potential outages, and security threats in Development, UAT, Staging, and Production environments and provide Incident response and resolution support for infrastructure with product teams, Software, and QA engineers.
• Participate in operational on-call support rotations, triaging and resolving issues and requests.
• Ensure the delivered product has passed all required gates such as QA and customer acceptance testing.
• Participate in software testing efforts and provide feedback to the development community.
• Provide technical expertise and ownership in diagnosing and resolving issues, including the determination and provision of workaround solutions or escalation to service owners.
• Communicate, collaborate and work effectively in a global environment.
• Cultivate a positive company culture that values cross-team collaboration, trust, and leading by example.

WHAT DO YOU NEED?

• A Bachelor’s degree in software engineering or equivalent combination of technical education and work experience.
• 3+ years of experience in SRE/DevOps delivering continuous integration / continuous delivery tools, REST API deployment, containerization, IaaS/PaaS, public/private cloud, data pipelines, application observability, and monitoring using site reliability engineering methodology.
• 2+ years of experience in one or more languages such as PHP, MySQL, and SQL are a big plus.
• Knowledge of Linux system administration and automation.
• Experience in creating, executing, and troubleshooting complex, automated processes used to configure servers and/or deploy code.
• Experience in building CI/CD pipelines for large-scale applications on AWS.
• Experience with AWS resources.
• Experience with infrastructure as code tools, such as terraform or CloudFormation.
• Experience with build automation and continuous integration and continuous delivery ecosystem: using GitHub, AWS CI/CD pipeline or any tools like Jenkins, GitLab, etc., and deployment management tools like Packer, Ansible, Salt, Chef, and/or Puppet.
• Experience with monitoring and troubleshooting solutions using cloud-native tools, New Relic, and Alert Logic.
• Experience in migrating & supporting the applications on Docker/Kubernetes.
• Experience programming skills in Unix, scripting, and automation.
• Experience in release management and improving rollback solutions for deployments.
• Experience working in a fast-paced, collaborative environment utilizing the efficiencies of an agile, Iterate Fast mentality in a remote and multi-time-zone environment.
• Exceptional collaboration and communication skills across distributed teams.
• Experience in clinical research or Healthcare tech is strongly preferred.
• Experience in HIPAA/HITECH/HITRUST/PHI/PII and PCI DSS working environment.

WHAT SETS YOU APART?

• Be a self-starter, self-motivated, proactive, and solution-oriented individual who creates methods for delivering solutions & establishes best practices.
• Demonstrated expertise in DevOps concepts and the SRE lifestyle.
• Experience managing a large infrastructure on AWS.
• Ability to understand the application requirements (Performance, Security, Scalability, etc.) and assess the suitable services/topology on AWS Deploy & Support applications.
• Familiarity with security benchmarks such as OWASP, PCI-DSS, CIS, SOC2, FedRAMP, etc.
• Ability to troubleshoot application-specific, core network, system & performance issues.
• Solid Experience in deployment, automatic, and delivery of large-scale, durable, and reliable full-stack SaaS and mobile applications in a cloud environment.
• Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to various audiences.
• Comfortable multi-tasking and working as part of a global team, as well as working independently and taking ownership
• A deep understanding of the software development lifecycle and a track record of shipping software on time.

WHAT IS IN IT FOR YOU?

• Company sponsors health insurance, long-term disability, and life policy
• 15 days of Paid Time Off per calendar year
• 9 paid Holidays
• 6 Recharge Days
• Work Anniversary Bonus
• Participation in the Employee of the Quarter Program
• Monthly $100 Connectivity Stipend Reimbursement
• RealTime matches employee 401K contributions at 100% of the first 3% invested

All successful candidates must complete and pass reference and background checks.

The desired salary must be indicated for the application to be considered

“The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.” Thank you for your interest in RealTime Software Solutions.

Equal Opportunity Employer RealTime Software Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility

WHO ARE WE?

Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX but are truly a remote and telecommuting company.

WHAT ARE WE LOOKING FOR?

WHAT WILL YOU BE DOING?

• Conduct web-based training for new and existing customers for RealTime-eDOCS eRegulatory software
• Provide customer support and technical support for RealTime-eDOCS customers as needed and in a timely manner
• Conduct proactive system reviews to provide customers with tips and suggestions on how to fully utilize the features of RealTime-eDOCS software
• Perform and document customer system testing and validation.
• Ensure proper follow-up on customer issues
• Contribute ideas to resolve customer problems and improve productivity.
• Solve problems that are sometimes unstructured, requiring reliance on conceptual thinking
• Act as a primary point of contact for RealTime-eDOCS customers.
• Document customer contacts and support encounters in the RealTime Management System (RTMS)
• Attend company meetings
• Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties
• Represent RTSS professionally and courteously (verbal, written, and in appearance) when interacting with RTSS staff, customers, contractors, and third-party vendors
• Perform other tasks as required

WHAT DO YOU NEED?

• At least three years of relevant experience in clinical research, software support, or customer service
• Demonstrates ability to accomplish all Level I job descriptions consistently
• Lead monthly customer meetings
• Solve unstructured problems and require conceptual thinking related to RealTime eDOCS products
• Must have the ability to understand research concepts and be proficient with navigating and utilizing web-based software applications
• Exceptional written and verbal communication skills
• Quick learner and dependable with proficient attention to detail.
• Must be able to multitask and navigate multiple applications in a Windows environment
• Able to work independently and exercise initiative
• Able to think conceptually and demonstrate sound judgment
• Able to prioritize tasks, keep track of deadlines and timelines, and provide timely follow-up
• Must be flexible and able to adapt to changes quickly

WHAT IS IN IT FOR YOU?

• Company sponsor health insurances, long term disability and life policy
• 15 days of Paid Time Off per calendar year
• 9 paid Holidays
• 6 Recharge Days
• Work Anniversary Bonus
• Participation in the Employee of the Quarter Program
• Monthly $100 Connectivity Stipend Reimbursement
• RealTime matches employee 401K contributions at 100% of the first 3% invested

All successful candidates must complete and pass reference and background checks.

“The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.” Thank you for your interest in RealTime Software Solutions.

Equal Opportunity Employer RealTime Software Solutions strongly values diversity, and It is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

WHO ARE WE?

RealTime Software Solutions (RTSS) is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.

Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX but are truly a remote and telecommuting company.

WHAT ARE WE LOOKING FOR?

In this position, you will play a crucial role in executing our ongoing SaaS software development activities, driving quality and velocity, and delighting our clients by building world-class software.

The successful candidate will have exceptional software development skills and demonstrated experience in a lead role within a software development team. In addition, we are looking for a proven ability to execute on software projects and someone excited to take on new, ambitious initiatives that will be industry-defining.

WHAT WILL YOU BE DOING?

• Deliver robust and scalable solutions, incorporating new technologies as appropriate.
• Use Agile/Scrum/Kanban methodologies to provide technical leadership for all aspects of the software development lifecycle and ensure successful and timely delivery
• Oversee, and execute the development and delivery of large-scale SaaS software applications, including integration, APIs, and common libraries
• Collaborate with product, QA, and customer-facing teams to deliver robust, secure, reliable, scalable software cloud-based solutions that drive powerful experiences
• Accelerate the engineering team in the adoption of software engineering standards, good source code management practices, and better documentation
• Perform code reviews for both Front and back-end development SaaS and mobile applications and provide helpful and meaningful feedback
• Automate static and dynamic code analysis (SAST/DAST) and software composition analysis (SCA)
• Help deliver cloud services/platforms, APIs, microservices architecture, scalability, performance, data storage, serverless computing, etc.
• Continuously improve and optimize the application’s lifecycle, architecture, and tech stack over time and minimize technical debt
• Help deliver the DevOps process and CI/CD to provide well-written, well-tested builds
• Solve complex performance problems and architectural challenges, evaluate and recommend tools, technologies, and processes to ensure the highest quality deliverables
•  Participates in and leads review board sessions to drive quality and consistency. Drive scope definition, requirements analysis, functional and technical design, product configuration, and production deployment
• Ensure delivered solutions meet/perform to technical and functional/non-functional requirements
• Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners
• Act as a technical escalation point for the engineers’ team
• Cultivate a positive company culture that values cross-team collaboration, trust, and leading by example

WHAT DO YOU NEED?

• A Bachelor’s degree in software engineering or equivalent combination of technical education and work experience.
• 7+ years of Software Development/Architect experience and a solid understanding, including design patterns, data structures, test-driven development, backend systems, infrastructure, databases, and APIs
• Experience leading strong engineering teams in remote and multi-time-zone environments.
• Experience working in a fast-paced, collaborative environment utilizing the efficiencies of an Agile and Iterate Fast mentality.
• Exceptional collaboration and communication skills across distributed teams.
• Experience in clinical research or Healthcare tech is strongly preferred.
• Must have: PHP, SQL, MySQL, React, React Native, JavaScript, API, Shell Scripting, GitHub, AWS (IaaS, PaaS), Nginx.
• Experience in HIPAA/HITECH/HITRUST/PHI/PII and PCI DSS working environment.

WHAT SETS YOU APART?

• 3+ years of software development experience as a hands-on lead/manager and a track record of shipping software on time.
• 5+ years of experience in architecture, design, and development of large-scale, durable, and reliable full-stack SaaS applications and mobile applications in a cloud environment.
• 5+ years of experience implementing best practices for the entire software development life cycle, including coding standards, code reviews, source code control management, building processes, testing, and operations.
• 5+ years of experience in relational data modeling and SQL/RDBMS.
• Familiarity with security benchmarks such as OWASP, PCI-DSS, CIS, SOC2, FedRAMP, etc.
• Strong knowledge of PHP web frameworks and MVC design patterns
• Nice to have: Terraform, Docker, Kubernetes, C#, .NET, OData, Web application security, SAML, OAuth2, OWASP.
• A Glimpse of the Technology used in this position:
• PHP, MySQL, React, React Native, JavaScript, API, Shell Scripting, GitHub, AWS (IaaS, PaaS), Nginx, Terraform, Docker, Kubernetes, C#, .NET, OData, Web application security, SAML, OAuth2, OWASP.

WHAT IS IN IT FOR YOU?

• Company sponsors health insurances, long-term disability, and life policy
• 15 days of Paid Time Off per calendar year
• 9 paid Holidays
• 6 Recharge Days
• Work Anniversary Bonus
• Participation in the Employee of the Quarter Program
• Monthly $100 Connectivity Stipend Reimbursement
• RealTime matches employee 401K contributions at 100% of the first 3% invested

Only qualified candidates should apply

All successful candidates must complete and pass reference and background checks.
The desired salary must be indicated for the application to be considered
“The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.” Thank you for your interest in RealTime Software Solutions.

Equal Opportunity Employer RealTime Software Solutions strongly values diversity, and It is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.